Shipping policy

Last updated: 17 February 2026

Thank you for shopping with the EyerisVision store . This Shipping Policy explains how and when your order will be delivered.

All orders are processed typically within 7-14 days working days (Monday to Friday, excluding bank holidays) depending on your location. Orders placed after 5pm or on weekends and bank holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

We currently ship within the United Kingdom. Standard UK delivery typically takes anywhere from 4-12 working days after dispatch. Please note that delivery times are estimates and are not guaranteed.

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase. We may offer free shipping promotions from time to time, which will be stated on the website.

If you have entered an incorrect delivery address, please contact us immediately at supporteam123@gmail.com.  . We cannot guarantee that changes can be made once an order has been processed or dispatched.

If your order has not arrived within 7 working days of dispatch, please contact us so we can investigate with the courier. We may ask you to confirm your delivery details before issuing a replacement or refund.

In accordance with UK consumer law, responsibility for the goods remains with us until they are delivered to the address you provided. If your parcel is lost in transit, please contact us and we will arrange a replacement or refund where appropriate.

For international orders , delivery times may vary depending on the destination country and customs processing. Customers are responsible for any customs duties, taxes or import charges that may apply.

If you have any questions about shipping, please contact us at supporteam123@gmail.com.